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Join award-winning and emerging wellness platforms as we revolutionize how communities access and experience mental health support.

Social Service Worker (Program Support Contract)

Company Description

bookmytherapy is a digital mental health platform supporting individuals and families across Ontario through culturally responsive therapy access, psychoeducation, and community-based mental wellness initiatives. We work closely with newcomers, youth, women, and equity-deserving communities to reduce barriers to mental health support and improve access to trusted care.

Position Title: Social Service Worker (Program Support Contract)

Position Type: 8-week contract | Remote

Reports To: Director/Program Supervisor

Role Description

The Social Service Worker (Program Support) will support bookmytherapy’s mental health programs through intake coordination, psychoeducational resource development, community resource mapping, participant engagement support, and program documentation.

This is a non-clinical support role and does not involve providing psychotherapy, counselling, diagnosis, or independent clinical services.

The role is designed for early-career social service professionals seeking hands-on experience in mental health programming, community systems navigation, and program operations.

Key responsibilities

  • Conduct non-clinical intake conversations to understand participant needs and connect them to appropriate services and resources
  • Support client onboarding, service coordination, and referral navigation
  • Plan and facilitate in-person and virtual community wellness workshops focused on stress management, emotional wellbeing, mental health literacy, and coping strategies
  • Support the development of workshop materials, wellness resources, and psychoeducational content
  • Maintain accurate participant records, attendance logs, and program documentation
  • Collect participant feedback and support program evaluation activities
  • Build and maintain community resource lists and referral pathways across Waterloo Region
  • Participate in regular supervision and team meetings
  • Maintain professional, ethical, and confidentiality standards in all participant interactions

Qualifications

  • Registered and in good standing with the Ontario College of Social Workers and Social Service Workers
  • Diploma or degree in Social Service Work, Social Work, Community Services, or a related field
  • Experience through practicum, volunteer, or paid work in community services, mental health, settlement, or youth programming
  • Strong communication, documentation, and relationship-building skills
  • Ability to work independently and manage tasks in a remote work environment
  • Experience working with newcomer and diverse communities is an asset
  • Knowledge of community resources in Ontario is an asset

Requirements

  • Must be legally eligible to work in Canada
  • Must be between 15 and 30 years of age at time of hire (inclusive)
  • Be a Canadian Citizen or Permanent Resident
  • Have a valid SIN
  • Must adhere to OCSWSSW Code of Ethics and Standards of Practice, and bookmytherapy’s organizational policies throughout the contract
  • The successful candidate will be required to provide a clear Vulnerable Sector Check report as a condition of employment. 

Note:

This role does not provide psychotherapy, counselling, diagnosis, or clinical treatment.

Compensation & Contract Details

  • $17.60 per hour, paid semi-monthly
  • 8-week contract
  • Flexible remote schedule with occasional in-person community events in Waterloo Region

What we offer:

  • Hands-on experience in community mental health programming
  • Mentorship and supervision from experienced program leaders
  • Experience facilitating community wellness initiatives
  • Professional development in mental health education and client support
  • Reference letter upon successful completion

How to apply

Send your resume and any relevant practicum documentation or writing samples to neha.juwale@bookmytherapy.com with the subject line: SSW Application — Your Name.

bookmytherapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strongly encourage applications from individuals with lived experience relevant to the communities we serve. 

Community service worker

Company Description

bookmytherapy is a digital mental health platform supporting individuals and families across Ontario through culturally responsive therapy access, psychoeducation, and community-based mental wellness initiatives. We work closely with newcomers, youth, women, and equity-deserving communities to reduce barriers to mental health support and improve access to trusted care.

Position Title: Community Service Worker

Position Type: 8-week contract | Remote

Reports To: Director/Program Supervisor

Role Description

The Community service worker supports community-based mental health awareness initiatives by building relationships with local organizations, engaging community members, and supporting the delivery of accessible wellness programming.

This role focuses on outreach, education, and community engagement for newcomers, youth, and women, with an emphasis on culturally responsive, non-clinical support and mental health awareness.

Key Responsibilities

  • Build and maintain relationships with community organizations, newcomer-serving agencies, youth groups, and local stakeholders, starting from Waterloo Region.
  • Navigate local social infrastructure to identify new opportunities for collaborative wellness initiatives. 
  • Act as the primary ambassador and attend community events, information sessions, and outreach activities to strengthen local engagement.
  • Conduct informal and formal community conversations to gather feedback to identify barriers, gaps, and emerging mental health support needs.
  • Maintain accurate records of outreach activities, community interactions, and engagement outcomes.
  • Support the delivery of community-based wellness education 
  • Assist in developing  educational resources, outreach materials to post on social media accounts and support outreach activities.
  • Support planning and coordination of workshops, wellness events, and community engagement activities.
  • Coordinate participant communication, registrations, attendance, and follow-up activities.
  • Assist with event logistics, materials preparation, and post-event reporting.
  • Document community insights, program participation, and outreach impact.
  • Prepare summaries and reports to support program evaluation and future funding opportunities.
  • Maintain organized records in accordance with organizational policies and privacy requirements.

Who You Are 

  • You hold a Degree or Diploma in Social Work, Psychology, Community Development, or a related field, with 0–2 years of experience in the non-profit sector. 
  • Experience working with newcomers, youth, women, or diverse communities preferred.
  • You are a people person who can speak comfortably with both executive stakeholders and community members. 
  • Understanding of mental health, community wellness, and stigma-reduction principles.
  • Ability to work independently and in community-based settings.
  • Valid driver’s licence and access to transportation is an asset.

What’s in it for you?

  • Direct supervision and coaching from experienced mental health leaders. 
  • Gain hands-on experience in program design and facilitation within a rapidly growing health-tech startup 
  • A remote-first schedule that respects your work-life balance 
  • Experience facilitating community wellness initiatives
  • Reference letter upon successful completion
  • The opportunity to directly contribute to the mental well-being of the Waterloo Region. 

Core Competencies

  • Community relationship building
  • Cultural humility and inclusion
  • Professional communication
  • Event coordination
  • Documentation and reporting
  • Community engagement strategy

Note:

This role does not provide psychotherapy, counselling, diagnosis, or clinical treatment.

Compensation & Contract Details

  • $17.60 per hour, paid semi-monthly
  • 8-week contract
  • Flexible remote schedule with occasional in-person community events in Waterloo Region

How to apply

Send your resume and any relevant practicum documentation or writing samples to neha.juwale@bookmytherapy.com with the subject line: CSW Application — Your Name.

bookmytherapy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strongly encourage applications from individuals with lived experience relevant to the communities we serve. 

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